Management Information Systems.
Management information system´s purpose is to improve the performance of an enterprise by improving the quality of managerial decisions. Information ties all business functions together and provides the basis for all managerial decisions, and also represents a major source of competitive management advantage or disadvantage.
Customers, employees, competitors and internal data is organized to make it easier for the manager to check and receive all updates and special reports from the system.
Our business will use internal data where manager can coordinate the products and services offered. On the other hand the information system will be used to see customer´s expectations and reactions of the new idea of the service and forward, improve and satisfy all their needs. Also there will be included data of the performance of employees (to always improve in our service), new research and about our competitors (their performance and how to build an advantage over them).
Abstract
We used resource-based theory and evidence from empirical studies to evolve a framework of IS competences in small and medium-sized enterprises (SMEs). The framework significantly improved our understanding of internal IS expertise in SMEs. We used relevant IS competence and SME literature, as well as empirical data from SME case studies. Our set of twenty two IS competences were organized around six macro competences. Each competence refers to a specific ability at the organizational rather than the individual level and they cover a broad range of activities, such as those associated with recognising business opportunities, IS planning, accessing IS knowledge, defining requirements, software and hardware sourcing, applications development, and managing relationships with IS suppliers. The framework was tested against prior literature, including studies of IS adoption, IS success, and entrepreneurial competence. Each competence was fully explained and discussed using evidence from the case studies. The framework creates a comprehensive set of IS competences that can be used in both SME practice and research.
Keywords
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Competences;
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Resource-based theory;
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SME;
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Small firms;
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Information systems